Terms and Conditions
Terms and Conditions
General Terms & Conditions:
Please note we are complying with all Government guidelines and we ask that our guests do the same.
We have been advised by the licencing authority to place a strict limit on the number of same-sex parties present in our venue at any one time. For this reason, if your booking is for a single-sex party of more than four people who are under the age of 25, please call us immediately to provide us with details.
Should you fail to do this and it result in a high number of single-sex parties in an area on arrival, we reserve the right to offer you a table in a different part of the venue, alter the time of your table or refuse your table in order to facilitate Licencing Authority guidelines.
Please let us know in advance if you have any essential access requirements, e.g. wheelchair, pushchair or limited mobility. So that we can ensure you are seated in a suitable area of the venue. If you fail to make us aware, we may be unable to make the necessary adjustments to seat you in a suitable area and in such circumstances, we may be forced to cancel your table. We would hate for you to be disappointed so please let us know as soon as possible when booking.
If you are planning on using our outdoor seating, please be aware it is App service only. Therefore prior to your visit, it is advised you download and register on our Bespoke Inns App.
Due to the demand on our chefs, we require pre-orders for bookings of 15 guests and over, therefore please contact our Customer Services Team to arrange this. Our menus are subject to change so we request that you ensure you have the correct menu at the time of booking.
Table Reservations Terms and Conditions:
We are a dog-friendly venue and are proud to welcome dogs both inside and outside. All customers with dogs will be greeted and designated tables in the bar or restaurant. If you have a furry friend visiting with you, please be sure to let us know so we can seat you in the correct area.
Alternatively, if you would prefer to be seated in an area that is not dog friendly, please let us know so we can comply with your request. To avoid disappointment please make us aware of your preferences at least 24 hours before your reservation.
Our drinks only tables are none reservable and are allocated on a first-come, first-served basis. We will always welcome you and do our best to accommodate you, but we cannot guarantee a table on arrival.
Late arrivals happen to the best of us, but we have to run a tight schedule at times of high demand. Therefore, if you are running late, please do let us know so we can adjust our timings if possible. We allow a 15-minute leeway after which time we reserve the right to re-allocate your table. Please be aware that arriving late may affect wait times on service during peak periods.
Table requests will be taken into account when allocating your table, however, we cannot guarantee these requests but will do our best to accommodate them.
Accommodation Terms and Conditions:
Any damage to property or furnishings caused by sickness, spillages or bodily fluids will be charged at the discretion of the management for both professional cleaning or replacement items. If a deep clean is required a charge of £50 will be made.
In the event that damage is so severe that the room cannot be used immediately after the damage was caused, the management reserved the right to charge £80 per night for consequential losses incurred.
Upon check-in, guests will be required to sign a guest registration form agreeing to our terms and conditions, as set out in the booking confirmation emails. The terms and conditions are binding law.
COVID Terms and Conditions:
We have gone paperless to minimize waste and maximise cleanliness: our menus are therefore available via the app or through QR codes on tables. Contactless payments are also encouraged.
Keeping clean is our number one priority. Accordingly, we have designated members of staff who are allocated to the role of cleaning the site thoroughly between customers. We kindly request that, if your table is not yet clear, please do not sit down. A member of staff will direct you to a clean table once it has been successfully inspected.
Please ensure you use the hand sanitiser provided within the venue at regular intervals and when moving amongst the building.
If you are showing any symptoms of COVID-19, please do not leave the house and instead abide by the current Government guidelines. These symptoms include but is not limited to a high temperature, new continuous cough or a loss of taste or smell. You will not be penalised for cancelling if you are displaying symptoms. However, other members of the booking party not affected by your symptoms will be held to the normal terms of the booking.
Overindulgence at this time is very dangerous for the safety of both staff and customers. We ask that you enjoy alcoholic beverages safely and in moderation. Should the staff feel that you have reached a point at which following our safety rules is problematic, they will refuse to serve you and may ask you to leave the premises.
Unfortunately, due to our commitment to helping prevent the spread of COVID-19, should our team have reason to suspect that you have not complied with the above conditions, we reserve the right to refuse you your table or alter the booking (if possible) in order to ensure that guidelines are adhered to. Should this situation occur, any deposits paid will be non-refundable.